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11111vet keeps one privacy policy for the whole account — wallet, lobby and support — and it starts with what you can check yourself in your profile. Read it before you attach Nagad or Rocket as your funding route, so you know what we record and what stays with you.
Our privacy policy follows one rule: we collect what the account needs to run and nothing that it doesn't. When you register, we record the details you type in — your mobile number, your name as you give it, and the wallet you pick, whether that is Nagad, Rocket or bKash — because those are the fields that let a payment reach the right place. When you open the lobby, we log the device and browser you use, the pages you load and the session that keeps you signed in. That is the working record behind your account. How much we can hold, and for how long, depends on local law and eligible regions. Some jurisdictions ask us to keep transaction records for a set period; others restrict which details we may process at all. We write this page so you can see the shape of it, and where the law in your region sets a different rule from what is written here, the law wins. We do not sell your details, and we do not hand them to advertisers to build a profile of you elsewhere. Two practical points follow. First, your account area is the live copy of your record — if a phone number changes, fix it there rather than letting an old one sit. Second, if you want to know what we hold, ask us through the support route published on this site, and we will walk you through it. Access to the service itself still depends on local law and eligible regions.
A policy is only useful if you can tell where it stops. Ours covers the account you open with us, the wallet attached to it, and the pages you load on this domain — including the lobby, the deposit and withdrawal screens, and the help routes we publish here. Anything you reach by leaving our pages sits outside it. That includes your mobile wallet app itself, your bank, and any page a link takes you to. One boundary is easy to miss: a page we link to is not a page we run. We name Nagad and Rocket because they are the rails we connect to, not because we control what happens inside their apps. Their handling of your money is theirs, under their own terms. Read the two side by side if you want the full picture of a transfer. Access to this site still depends on local law and eligible regions, so where we cover eligibility, we say so plainly rather than implying open access everywhere.
Everything tied to the profile you create with us: the mobile number you sign in with, the password you set, and the wallet details you attach. If you can see it after you log in, this policy covers how we hold it and how you can ask us to correct it.
Your Nagad, Rocket or bKash transfer creates a record on our side — the amount, the reference and the status we see. That record is inside this policy. What happens inside your wallet app before and after the transfer is handled by that provider, not by us.
Pages you load on this domain, the games you open such as Slot Blast or Live Cricket Pitch, and the device details your browser sends us all fall under this policy. We use that to keep sessions working and to see where the site breaks on a phone.
Some pages link out to a wallet app store listing or a provider page. Once you follow that link, the destination's own privacy terms apply, and we cannot see or change what it collects. Check that page before you enter anything there.
You are not stuck with whatever we hold. Open your profile and you can see the mobile number, name and wallet on file; if one of them is wrong, change it there and the record follows. For anything you cannot edit yourself — the transfer history attached to a Nagad or Rocket payment, or a note on your account you want explained — send a request through the support route published on this site and we will go through it with you. Ask for a copy of what we hold and we will tell you what we can provide under the law where you live. If you want the account closed, say so clearly and we will explain what closing it does to your records and what we are still required to retain. Eligibility and the exact extent of these rights depend on local law and eligible regions.
Sign in and open your profile to see the details we hold: the mobile number on the account, the name you registered, and the wallet route you selected. That is the same record our team works from, so checking it first saves a round of messages.
A changed phone number or a misspelt name is yours to fix in the profile fields. Update it yourself and the next sign-in uses the new detail. If a field is locked because it is tied to a completed Nagad or Rocket transfer, ask support and we will explain the route.
Write in and ask for the personal details attached to your account. We will set out what we keep, why the account needs it, and what we cannot share because it belongs to another account or a payment provider. Bring your registered number so we can match the request to you.
If you want the account closed, tell us plainly. We will explain what stops when it closes, what we are required to keep under applicable rules, and how to come back later if you change your mind and your region still allows access.
Privacy questions need a route, not a guess. Start where the answer usually lives: the profile you sign in to. Your mobile number, wallet choice and transfer records sit there, and half the questions we get are settled by looking at that screen. If what you need is not visible there — a copy of what we hold, a correction we have to make on our side, a question about why a Nagad or Rocket record appears the way it does — use the support route published on this site and describe the account clearly. Tell us the registered number and what you want changed or explained. We answer from the record we hold, so the more precisely you point at it, the faster you get a useful reply. We do not run a separate privacy mailbox with its own hours, and we will not invent one here; the published route is the way in. Access to the service depends on local law and eligible regions.
The first stop for anything you can fix yourself. Sign in on your phone, open the profile, and check the number, name and wallet on file before you write to anyone. Most correction requests start and end here.
Where we publish our contact path, use it. Describe the account, the detail you are asking about and what outcome you want. Keep it to one subject per message so the reply matches your question rather than mixing a payment issue with a privacy one.
If a question is about what this page says rather than about your own record, read the section above it first — scope, rights and handling each answer a different part. Then ask us with the section name in your message so we know which clause you mean.
Handling data well is mostly about restraint and clear ownership. We collect what the account needs — a sign-in number, the wallet route you selected, the transfers you make and the device you load the site on — and we keep it in the systems that run the account rather than spreading copies around. Cookies do the small jobs: keeping you signed in between pages, remembering your language and letting us see which screens fail on a mobile browser. You can clear them in your browser settings, though you will sign in again afterwards. Records stay while the account is open and for whatever period local rules require after that; we will tell you which applies to you if you ask. Your account is only as safe as your sign-in, so keep the password to yourself and change it if you suspect someone else has it. Access depends on local law and eligible regions.
A mobile number to sign you in, the wallet route you pick from Nagad, Rocket or bKash, the transfers you make, and basic device details. Each item has a job in running the account. We do not gather details a sign-in and a payment do not need.
Cookies hold your session open and remember simple settings. They are not there to follow you around other sites. You can clear them whenever you like from your browser settings; the trade-off is signing in again and losing saved preferences on that device.
Your password is the lock, and only you hold the key. Do not share it, do not reuse it on other sites, and change it if a phone goes missing. If you think someone else has been in the account, tell us through the published support route so we can look.
We hold records while your account is open and for the period applicable rules require afterwards. Ask us and we will tell you which period applies where you live. Requests to correct or remove details go through the same published route, and we explain any part we cannot change.
These are the questions that come up most when someone reads this page for the first time. They cover the record we keep, the parts of it you control, and the edges of the policy where a wallet provider or the law in your region takes over. If your own question is about a specific transfer or a locked field, the support route published on this site will get you a straighter answer than a general clause. What follows is the general shape, written the way we would explain it at the counter.
The account you open with us, the wallet you attach, the transfers you make and the pages you load on this domain. It also covers the device details your browser sends. It does not cover your Nagad, Rocket or bKash app, your bank, or any page a link leads you to.
We keep the route you selected and the record of the transfer — amount, reference and the status we see on our side. We do not hold your wallet PIN or your wallet balance. Those stay inside the Nagad, Rocket or bKash app you use, under that provider's own terms.
Yes. Sign in and open your profile for the details on file — number, name and wallet route. For transfer records or anything not shown there, ask through the support route published on this site and we will set out what we keep and why the account needs it.
Change it in the profile fields yourself and the next sign-in uses the new detail. If a field is locked because it is tied to a completed transfer, send the request through the published support route and we will explain how the correction is handled.
The wallet provider you chose, because a Nagad, Rocket or bKash transfer cannot complete without it, and anyone we are legally required to answer. Beyond that, no one is given your record to run their own advertising against you. If we ever need to share more, we say so first.
Not all of it. Closing stops the account, but records tied to past transfers stay for the period applicable rules set. Ask us before you close and we will tell you what goes, what stays and for how long under the law where you live.